- By Courier or by our company’s distribution network (within Attica)
- By shipping company (large volume products)
- Pick up from our company’s warehouse
- Credit / Debit card (there is also the possibility of interest-free installments with the debit card)
- Payment upon delivery (cash or card)
- Bank deposit
- PayPal
You can follow the progress of your order in real time via the following link https://www.mercato.gr/en/order-status/. At the same time, you will receive an email notification with the voucher number so that you can track the progress of the delivery.
If your online order has been completed but the product has not yet been shipped, you can call 2168002211 and we will cancel the order.
If you have already received the product then you should call 2168002211 and contact the Customer Service Department.
You can also contact us via email at hello@mercato.gr.
If your online order has been completed but the product has not been shipped yet, you can call 2168002211 and we will change the order.
If you have already received the product then you should call 2168002211 and contact the Customer Service Department.
You can also contact us via email at [email protected].
In case any product is missing from the order, call us at 2168002211 and the Customer Service Department will serve you. If the mistake is ours, we immediately take responsibility and send the product to you as soon as possible, free of charge.
If it is a product that is not currently available in our warehouse, we will let you know when to expect it and if there will be any possible shipping charges.
Inform us within three (3) calendar days from the date of receipt so that the product can be checked and replaced.
Important note:
Product replacement is only possible if
- The damage was not caused by the fault of the customer.
- The products are in the same condition in which you received them.
- The product is accompanied by the retail sales receipt or invoice.