Acceptance of Terms of Use

This contract covers exclusively any sale of products through the website Any other Terms and Conditions are expressly excluded. Every user who enters and uses the services of the online store is deemed to consent and unconditionally accept the conditions set forth here, without any exception. If a user does not agree with these terms, he must refrain from using the online store and from any transaction with it. Sending your order implies acceptance of this Agreement and all its terms.

Website visitors agree that:

  • they will use their real data (surname, first name, address, e-mail) in the contact forms.
  • they will use the site in accordance with the law and good manners and will not take actions or omissions that may cause damage to it or to any other user or to the networks connected to it.

Mercato reserves the right to unilaterally modify or renew the present terms and conditions of transactions, made through its online store, in accordance with its needs and business ethics, but has the obligation to inform users of any modifications as and for any change, through the website of this online store. It is clarified that the change of terms does not affect orders that you have already made.

Company Information


Vouliagmenis Ave. 266 & Priamou 1 str. Ag. Dimitrios, 17343

Tax ID: 094288052

GEMI registration number: 121812001000


The copyright of the content (including texts, graphics, images, photos and software) and the services of the site that have been introduced or will be introduced on the internet, are protected by the Greek, Community and international laws on intellectual property and belong exclusively to The appearance of the latter on the website or third parties contracted with it should in no way be taken as a transfer or assignment of a license or right to use them. Any copying, reproduction and retransmission of the material is strictly prohibited without the written permission of the company, and it is available to site visitors only for personal use (non-profit or commercial).

Limits of Liability

Mercato is committed to the completeness and validity of the information listed on its website, both in terms of the existence of the essential characteristics described for each product it has, as well as in the accuracy of the information provided, by the online store services subject to any technical or typographical errors, which have escaped notice or occurred unintentionally or due to any interruptions in the operation of the website due to force majeure. At the same time, it bears no responsibility for further damages that may arise from the execution or non-execution of the orders or from the delay in execution, for any reason. The online store with the Mercato brand cannot provide any guarantee for the availability of the products, but undertakes to promptly inform customers of non-availability. makes every effort to provide high quality services, but does not guarantee that there will be no interruptions, errors or harmful elements in the contents of the website and bears no responsibility for any damage or for any claims of a legal or civil or criminal nature by site users. Visitors agree to use this at their own risk.

Security of personal data

The processing of personal data is carried out in accordance with the provisions of the General Regulation on the Protection of Personal Data (GDPR 2016/679), any more specific national and European legislation for certain sectors, the currently applicable Greek legislation for the protection of personal data, as well as for the protection personal data and privacy in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (PDPA).

Mercato recognizes the importance of the security of your Personal Data as well as your electronic transactions and takes all the necessary measures. In this respect:
The codes used for your identification are two: the Login Code (e-mail) and the Personal Secret Security Code (password), which every time you enter them, they provide you with absolute security access to your personal information. The only one who has access to your details is you through the above codes and you are solely responsible for maintaining their secrecy and hiding them from third parties. If the password is lost or leaked, you should notify us immediately, otherwise the Mercato online store is not responsible for the use of the secret code by an unauthorized person. For security reasons, we recommend that you change your password at regular intervals and avoid using the same and easily traceable passwords (eg date of birth). We also recommend that you use not only letters and numbers but also symbols to create a password. Also, during your visit to the mercato page, you may be asked to provide your personal information (name, surname, occupation, e-mail address, product shipping address, etc.) as a rule in order to process your orders. These data are kept exclusively and only for reasons related to your transactions with us, our communication, the improvement of the services provided and ensuring the operation of the respective service and may not be used by any third party (with the exception of where provided by the Law in competent authorities only). In any case, the employees of Mercato who have access to your personal data are specific and the access of unauthorized persons to your personal data is prohibited.

Wherever you enter personal data on the site (password, addresses, telephone numbers, credit cards, etc.) there is 128-bit SSL encryption.

Finally, your questions and in general the electronic correspondence between you are considered confidential.

The information provided to us is used only to send an electronic reply and is not passed on except to the intended recipient. In the event that we are asked for information by law or if we judge that the content of our messages is harmful, the necessary information will be transferred to the competent authorities in order to:

  • protect against unauthorized, unlawful and general misuse of the site.
  • protect the safety and property of users and the consumer public.
  • protect our legal rights and assets. has the right to add and change the content or services of the site, as well as the terms of use, whenever it deems necessary and without prior warning, with only their announcement through its site.


The Company has the right to keep a file and process any personal data of the visitors/users of this website, insofar as this is required for its proper operation and development. In particular, the Company only collects the personal information that the user/visitor of the Website himself registers, either when completing the purchase as a visitor, or when registering as a member. By registering as a member, the user consents to his personal data being used by the Company as responsible for their processing through automated means, either by itself, or through any other natural or legal person appointed by the Company to carry out the processing by order and on her behalf.

These data (to the extent that they are considered personal data) are subject to the applicable European and Greek legislative framework. The processing of personal data is carried out in accordance with the provisions of the General Regulation on the Protection of Personal Data (GDPR 2016/679), any more specific national and European legislation for certain sectors, the currently applicable Greek legislation for the protection of personal data, as well as for the protection personal data and privacy in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (PDPA).

The disclosure of personal data by website users in the above manner constitutes unconditional acceptance of the terms of use of such data in accordance with the present. In case the user does not consent to the use of his personal data as described above, he should not fill in the relevant fields. Visitors/users upon registration have the possibility, if they wish, to request to receive information about new products and services of this online store in the form of an electronic letter (newsletter), as well as about existing offers either from the company, or from partner companies by email to their stated email address. If the user wishes to stop receiving promotional messages, it is sufficient to declare his/her wish at any time by clicking on the relevant link in each promotional message or by sending a relevant email to the address [email protected].


We use cookies on our Sites to manage sessions, to provide personalized web pages, and to tailor advertising and other content to reflect your particular needs and interests. Cookies can also be used to compile anonymous, aggregated statistics that allow us to understand how the public uses our Sites and help improve their structure and content. We cannot ascertain your personal identity from this information. You can modify your browser settings to reject some or all cookies, except those that are absolutely necessary. You should be aware that some features are only available through the use of cookies and if you choose to reject cookies, these features may not be available. In general, there are the following categories of cookies used on our Websites.

It is at your discretion to withdraw, at any time, your consent or object to the use of cookies on your computer or device, control and/or delete cookies.

You have the rights to:

  • Access to your data
  • Correcting or Deleting your data
  • Portability of your data
  • Restriction of the processing of your data
  • Objection to the processing of your data
  • Withdrawal of your consent for the use of some or all of the cookies and by extension for the processing of your data.

This Cookies Policy may be modified at any time. For this reason, we consider it appropriate that you refer to this Policy regularly. This became effective on June 18, 2020. In case of amendment, the date on which it took place will be indicated. The Cookies Policy, as configured by the most recent modification, is always considered valid.

Links to this website

Any reference or connection (link) to another site is provided for the convenience of our users and we are not responsible for the contents, products and services provided on these sites or any link included in an associated website, or any changes or updates to such websites.

Order Cancellation

The customer’s cancellation of his order due to repentance is accepted only if the item has not yet been invoiced and sent for shipment by the COMPANY. The cancellation is done by sending an electronic message (e-mail) to the COMPANY on behalf of the customer. The customer must state the exact details of his order. The cancellation does not occur unless a relevant confirmation is sent by the COMPANY via electronic mail to the customer.

In the event that the customer has paid the value of his approved order prior to his declaration of cancellation and the COMPANY has already collected it, then the COMPANY must within a period of fourteen (14) calendar days return the received value to the customer with the same way he expedited its payment (by offsetting the amount to a bank account, by paying cash, etc.). Otherwise, in the event that a payment order has been given by the customer but the money has not been collected by the COMPANY (such as in the case of a credit card charge order when the Bank has not yet paid the price to the COMPANY), then the COMPANY is obliged within of the deadline of fourteen (14) working days to speed up any necessary action and declaration to each competent body (Bank, etc.) for the notification of the cancellation of the order and the obligation to return any amount charged to the customer. In this case, the COMPANY is considered to have legally fulfilled its obligations, and the cancellation of any charge will be based on the terms of the contract that connects the customer with this third party (Bank, etc.) and the COMPANY bears no responsibility regarding the time of return or offsetting of each relevant charge.

Right to Terminate

In accordance with Directive 2013/11/EC, which was incorporated in Greece with Decree-Law 70330/2015, the possibility of electronic resolution of consumer disputes with the Alternative Dispute Resolution (ADR) process throughout the European Union is now provided for. If the customer has the status of a consumer (i.e. a natural person acting in a non-professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR procedure through the single EU-wide platform for electronic dispute resolution (platform ODR) available at main.home.chooseLanguage.

These Terms and Conditions of Use as well as the use of this Website are governed by the laws of Greece.