{"id":39809,"date":"2017-06-27T06:45:25","date_gmt":"2017-06-27T03:45:25","guid":{"rendered":"https:\/\/www.mercato.gr\/faqs-2\/"},"modified":"2023-10-06T18:17:44","modified_gmt":"2023-10-06T15:17:44","slug":"faqs-2","status":"publish","type":"page","link":"https:\/\/www.mercato.gr\/en\/faqs-2\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row equal_height=&#8221;yes&#8221; css_animation=&#8221;fadeIn&#8221; css=&#8221;.vc_custom_1494510617612{margin-right: -50px !important;margin-left: -50px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1496938621896{margin-bottom: 20px !important;border-right-width: 1px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;border-right-color: #e8e8e8 !important;border-right-style: solid !important;}&#8221; offset=&#8221;vc_col-lg-6 vc_col-md-6&#8243;][vc_tta_accordion shape=&#8221;square&#8221; color=&#8221;white&#8221; c_icon=&#8221;chevron&#8221; c_position=&#8221;right&#8221; active_section=&#8221;1&#8243; no_fill=&#8221;true&#8221; collapsible_all=&#8221;true&#8221;][vc_tta_section title=&#8221;1) What are the shipping options of an order?&#8221; tab_id=&#8221;1484652030151-41d816a1-ec06&#8243;][vc_column_text woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]<\/p>\n<ul>\n<li>By Courier or by our company&#8217;s distribution network (within Attica)<\/li>\n<li>By shipping company (large volume products)<\/li>\n<li>Pick up from our company&#8217;s warehouse<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;2) What are the available payment methods?&#8221; tab_id=&#8221;1484652030190-407b08ef-5de7&#8243;][vc_column_text woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]<\/p>\n<ul>\n<li>Credit \/ Debit card (there is also the possibility of interest-free installments with the debit card)<\/li>\n<li>Payment upon delivery (cash or card)<\/li>\n<li>Bank deposit<\/li>\n<li>PayPal<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;3) How will I be informed about the progress of my order?&#8221; tab_id=&#8221;1484652030219-c6960c7e-ee62&#8243;][vc_column_text woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]You can follow the progress of your order in real time via the following link https:\/\/www.mercato.gr\/en\/order-status\/. At the same time, you will receive an email notification with the voucher number so that you can track the progress of the delivery.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;2) How can I cancel my order?&#8221; tab_id=&#8221;1484652030238-302a2c7c-fe6f&#8221;][vc_column_text woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]<\/p>\n<p align=\"justify\"><span lang=\"el-GR\">If your online order has been completed but the product has not yet been shipped, you can call 2168002211 and we will cancel the order.<\/span><\/p>\n<p align=\"justify\"><span lang=\"el-GR\">If you have already received the product then you should call 2168002211 and contact the Customer Service Department.<\/span><\/p>\n<p align=\"justify\"><span lang=\"el-GR\">You can also contact us<\/span> <span lang=\"el-GR\">via<\/span> email at hello<span lang=\"el-GR\">@<\/span>mercato<span lang=\"el-GR\">.<\/span>gr<span lang=\"el-GR\">.<\/span><\/p>\n<p>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column css=&#8221;.vc_custom_1496938627545{margin-bottom: 20px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;}&#8221; offset=&#8221;vc_col-lg-6 vc_col-md-6&#8243;][vc_tta_accordion shape=&#8221;square&#8221; color=&#8221;white&#8221; c_icon=&#8221;chevron&#8221; c_position=&#8221;right&#8221; active_section=&#8221;&#8221; no_fill=&#8221;true&#8221; collapsible_all=&#8221;true&#8221;][vc_tta_section title=&#8221;3) How can I change my order?&#8221; tab_id=&#8221;1&#8243;][vc_column_text woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]<span lang=\"el-GR\">If your online order has been completed but the product has not been shipped yet, you can call 2168002211 and we will change the order.<\/span><\/p>\n<p><span lang=\"el-GR\">If you have already received the product then you should call 2168002211 and contact the Customer Service Department.<\/span><\/p>\n<p><span lang=\"el-GR\">You can also contact us via email at hello@mercato.gr.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;6) What should I do if an item is missing from my order?&#8221; tab_id=&#8221;1484056430132-f06cc1b5-a7ca&#8221;][vc_column_text woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]<\/p>\n<p align=\"justify\"><span lang=\"el-GR\">In case any product is missing from the order, call us at 2168002211 and the Customer Service Department will serve you. If the mistake is ours, we immediately take responsibility and send the product to you as soon as possible, free of charge. <\/span><\/p>\n<p align=\"justify\"><span lang=\"el-GR\">If it is a product that is not currently available in our warehouse, we will let you know when to expect it and if there will be any possible shipping charges.<\/span><\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;7) What should I do if I receive a defective product?&#8221; tab_id=&#8221;1484049984302-e0b553b6-82dc&#8221;][vc_column_text woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]Inform us within three (3) calendar days from the date of receipt so that the product can be checked and replaced.<\/p>\n<p>Important note:<\/p>\n<p>Product replacement is only possible if<\/p>\n<ul>\n<li>The damage was not caused by the fault of the customer.<\/li>\n<li>The products are in the same condition in which you received them.<\/li>\n<li>The product is accompanied by the retail sales receipt or invoice.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row equal_height=&#8221;yes&#8221; css_animation=&#8221;fadeIn&#8221; css=&#8221;.vc_custom_1494510617612{margin-right: -50px !important;margin-left: -50px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1496938621896{margin-bottom: 20px !important;border-right-width: 1px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;border-right-color: #e8e8e8<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-39809","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQs - mercato.gr<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mercato.gr\/en\/faqs-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs - mercato.gr\" \/>\n<meta property=\"og:description\" content=\"[vc_row equal_height=&#8221;yes&#8221; css_animation=&#8221;fadeIn&#8221; css=&#8221;.vc_custom_1494510617612{margin-right: -50px !important;margin-left: -50px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1496938621896{margin-bottom: 20px !important;border-right-width: 1px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;border-right-color: #e8e8e8\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.mercato.gr\/en\/faqs-2\/\" \/>\n<meta property=\"og:site_name\" content=\"mercato.gr\" \/>\n<meta property=\"article:modified_time\" content=\"2023-10-06T15:17:44+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.mercato.gr\/en\/faqs-2\/\",\"url\":\"https:\/\/www.mercato.gr\/en\/faqs-2\/\",\"name\":\"FAQs - mercato.gr\",\"isPartOf\":{\"@id\":\"https:\/\/www.mercato.gr\/en\/#website\"},\"datePublished\":\"2017-06-27T03:45:25+00:00\",\"dateModified\":\"2023-10-06T15:17:44+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.mercato.gr\/en\/faqs-2\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.mercato.gr\/en\/faqs-2\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.mercato.gr\/en\/faqs-2\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.mercato.gr\/en\/home\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQs\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.mercato.gr\/en\/#website\",\"url\":\"https:\/\/www.mercato.gr\/en\/\",\"name\":\"mercato.gr\",\"description\":\"\u0397\u03bb\u03b5\u03ba\u03c4\u03c1\u03bf\u03bd\u03b9\u03ba\u03cc \u039a\u03b1\u03c4\u03ac\u03c3\u03c4\u03b7\u03bc\u03b1 - Mercato.gr\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.mercato.gr\/en\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FAQs - mercato.gr","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.mercato.gr\/en\/faqs-2\/","og_locale":"en_US","og_type":"article","og_title":"FAQs - mercato.gr","og_description":"[vc_row equal_height=&#8221;yes&#8221; css_animation=&#8221;fadeIn&#8221; css=&#8221;.vc_custom_1494510617612{margin-right: -50px !important;margin-left: -50px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1496938621896{margin-bottom: 20px !important;border-right-width: 1px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;border-right-color: #e8e8e8","og_url":"https:\/\/www.mercato.gr\/en\/faqs-2\/","og_site_name":"mercato.gr","article_modified_time":"2023-10-06T15:17:44+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.mercato.gr\/en\/faqs-2\/","url":"https:\/\/www.mercato.gr\/en\/faqs-2\/","name":"FAQs - mercato.gr","isPartOf":{"@id":"https:\/\/www.mercato.gr\/en\/#website"},"datePublished":"2017-06-27T03:45:25+00:00","dateModified":"2023-10-06T15:17:44+00:00","breadcrumb":{"@id":"https:\/\/www.mercato.gr\/en\/faqs-2\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.mercato.gr\/en\/faqs-2\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.mercato.gr\/en\/faqs-2\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.mercato.gr\/en\/home\/"},{"@type":"ListItem","position":2,"name":"FAQs"}]},{"@type":"WebSite","@id":"https:\/\/www.mercato.gr\/en\/#website","url":"https:\/\/www.mercato.gr\/en\/","name":"mercato.gr","description":"\u0397\u03bb\u03b5\u03ba\u03c4\u03c1\u03bf\u03bd\u03b9\u03ba\u03cc \u039a\u03b1\u03c4\u03ac\u03c3\u03c4\u03b7\u03bc\u03b1 - Mercato.gr","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.mercato.gr\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.mercato.gr\/en\/wp-json\/wp\/v2\/pages\/39809","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mercato.gr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.mercato.gr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.mercato.gr\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mercato.gr\/en\/wp-json\/wp\/v2\/comments?post=39809"}],"version-history":[{"count":5,"href":"https:\/\/www.mercato.gr\/en\/wp-json\/wp\/v2\/pages\/39809\/revisions"}],"predecessor-version":[{"id":40123,"href":"https:\/\/www.mercato.gr\/en\/wp-json\/wp\/v2\/pages\/39809\/revisions\/40123"}],"wp:attachment":[{"href":"https:\/\/www.mercato.gr\/en\/wp-json\/wp\/v2\/media?parent=39809"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}